Delivery Policy
Thank you for shopping with us! Below you will find details about our delivery policy to ensure you have a smooth shopping experience.
Processing Time
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All orders are processed immediately after receiving your order confirmation email. Please note that orders are not shipped or delivered on public holidays (Bank holiday, Christmas etc.).
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.
Shipping Rates and Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times:
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Standard Shipping: [3-5 business days]
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Express Shipping: [1-3 business days]
- International Shipping: [8-12 business days]
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Please note estimated delivery times for our football range items differ
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Standard Shipping: [10-15 business days]
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International Shipping: [15 - 20 business days]
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Please note that delivery times may vary based on your location and shipping method.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery.
Shipping Restrictions
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Orders cannot be shipped to P.O. Boxes, APO/FPO addresses, or certain restricted areas.
International Shipping
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For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping cost.
Lost or Damaged Packages
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We are not liable for lost or damaged packages. However, if you encounter such an issue, please contact us at starplayerclothingltd@gmail.com, and we will assist you in filing a claim with the carrier.
Contact Us If you have any questions or concerns about your delivery, please contact us at starplayerclothingltd@gmail.com. We’re here to help!
Returns
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You have 14 from the date of purchase to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Certain types of items are non-returnable, such as perishable goods, custom-made products, and intimate or sanitary goods. Please check the product description for details.
HOW TO PLACE AN ORDER?
Placing an order is easy! Browse our products and select the item(s) you want to purchase. Choose your desired size, color, or any applicable options, then click Add to Cart. Once you’ve added all your items, click the Cart icon in the top right corner of the page. Review your order and click Checkout. Fill in your shipping and payment details, then confirm your order. You’ll receive an email confirmation once your order is successfully placed.
HOW LONG DOES SHIPPING TAKE?
Our shipping policy can be viewed here
DO YOU SHIP INTERNATIONALLY?
Yes, details about our international shipping policy can be viewed here
WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR INCORRECT?
We’re sorry for the inconvenience! If your order arrives damaged or incorrect, please contact us at starplayerclothingltd@gmail.com as soon as possible. Include your order number, a description of the issue, and photos of the damaged or incorrect item(s). We will work with you to resolve the issue promptly, whether that means sending a replacement or issuing a refund.
HOW CAN I TRACK MY ORDER?
To track your order check your order confirmation email for a tracking number or link. You can also log into your account on the store’s website and view your order details. If you can't find tracking information, contact customer support for assistance.
Alternatively, you can use this link to track your order with a valid tracking number.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. Additional methods may be available depending on your location.
Paypal is also an acceptable payment method.