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Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if you are not completely satisfied, we’re here to help. Please review our refund policy below:

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [3-5 days].

  • Please note that it may take some time for your bank or credit card company to process the refund.

Exchanges

  • If you need to exchange an item, please contact us within 14 days of receiving your purchase. Exchanges are subject to stock availability.

Shipping Returns

  • To return your product, you will need to ship it to the return address provided to your via email.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted from your refund.

Exceptions / Non-Returnable Items

  • Sale items, gift cards, and downloadable software products are non-returnable.

  • For defective or damaged items, please contact us immediately at starplayerclothingltd@gmail.com with details and photos.

How to Initiate a Return

  1. Contact us at starplayerclothingltd@gmail.com to request a return. Please include your order number and a brief description of the reason for the return.

  2. We will provide instructions on how and where to send your package.

  3. Ensure the item is securely packaged to prevent damage during transit.

Contact Us If you have any questions about this policy, please reach out to us at starplayerclothingltd@gmail.com.

 

HOW TO PLACE AN ORDER?

Placing an order is easy! Browse our products and select the item(s) you want to purchase. Choose your desired size, color, or any applicable options, then click Add to Cart. Once you’ve added all your items, click the Cart icon in the top right corner of the page. Review your order and click Checkout. Fill in your shipping and payment details, then confirm your order. You’ll receive an email confirmation once your order is successfully placed.

HOW LONG DOES SHIPPING TAKE?

Our shipping policy can be viewed here

DO YOU SHIP INTERNATIONALLY?

Yes, details about our international shipping policy can be viewed here

WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR INCORRECT?

We’re sorry for the inconvenience! If your order arrives damaged or incorrect, please contact us at starplayerclothingltd@gmail.com as soon as possible. Include your order number, a description of the issue, and photos of the damaged or incorrect item(s). We will work with you to resolve the issue promptly, whether that means sending a replacement or issuing a refund.

HOW CAN I TRACK MY ORDER?

To track your order check your order confirmation email for a tracking number or link. You can also log into your account on the store’s website and view your order details. If you can't find tracking information, contact customer support for assistance.

Alternatively, you can use this link to track your order with a valid tracking number.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. Additional methods may be available depending on your location.

Paypal is also an acceptable payment method.